Effective: October 20, 2026
Version 2026-10-20 · Previous versions
Please read these Terms of Service ("Terms") carefully before using the PRISM OS platform operated by PRISM Operating System, Inc ("us", "we", or "our").
By accessing or using PRISM OS, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the service.
You must be at least 18 years old to use the Services. If you use the Services on behalf of an organization, you confirm that you have authority to bind it, and "you" includes that organization. An account operated by an AI agent is bound by these Terms through the person or organization that operates it, who accepts these Terms and is responsible for everything the agent does.
Please note: Section 12 contains an agreement to resolve disputes through individual arbitration and a waiver of class actions and jury trials. You may opt out of arbitration within 30 days of first accepting these Terms.
You agree not to use PRISM OS for any unlawful purpose or in any way that interrupts, damages, or impairs the service. Specifically, you agree not to:
We review reports and other indications of suspected violations of these Terms, but we make no warranty that we monitor users or their use of the Services, and we respect the privacy of our customers in their standard use. Where reasonably necessary to investigate a suspected violation, protect the Services or other users, or comply with law, we may review the relevant content and activity. We reserve the right to terminate or suspend your account immediately, without prior notice or liability, for any breach of these Acceptable Use terms.
Activity in PRISM OS is attributed to the account owner. You are responsible for all activity that occurs under your account, whether carried out by you or by any other person or AI agent. PRISM OS is not liable for any loss or damage arising from your failure to comply with this section. Connect and share only with account holders you trust: anyone you connect with or share content, documents or workspaces with can see what you share, and you are responsible for the access you grant. If you believe someone else has accessed your account, change your password and tell us promptly at hello@theprismos.com.
You retain all ownership rights to the data, documents, strategies, and information you upload or create within PRISM OS ("User Content").
By uploading User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, process, and transmit your data solely for the purpose of operating, providing, and improving the PRISM OS services (including processing via our AI models). We do not use your User Content to train AI models.
The platform itself, its original content, features, functionality, and underlying architecture are and will remain the exclusive property of PRISM Operating System, Inc and its licensors.
The Services are general-purpose and are not designed or certified to meet the requirements of any particular regulatory regime, including HIPAA, unless we have agreed otherwise in a written agreement signed by us. Submitting protected health information or other regulated data without the protections required by law, by your organization, or by your own obligations, including, where HIPAA applies, a business associate agreement fully executed by us, is prohibited conduct under these Terms, and we are not responsible for it. You are solely responsible for determining which protections apply before you submit such data.
We take steps to preserve your content and context, but we have limited data retention procedures and cannot guarantee that any content or record will be retained or recoverable. We keep certain records for our own purposes, and we have no obligation to restore content from them in the event of a loss. We recommend keeping your own copies of any records you need. We are not responsible for any loss resulting from deletion, whether by you, by anyone using your account, or by anyone you have shared content with.
PRISM OS utilizes advanced artificial intelligence to provide strategic insights, advice, and content generation. You acknowledge and agree that:
We strive to maintain maximum uptime for PRISM OS, but we do not guarantee uninterrupted access. The service may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications. We may occasionally suspend access for maintenance, updates, or emergency repairs.
A new account may include a free trial of the PRISM OS workspace for the period shown in your account. No payment method is required to start it. When a trial ends, access to your own workspace may be paused until you subscribe to a plan or apply a promotional code that extends the trial. While it is paused you can still sign in, manage billing, apply a promotional code, export your data and delete your account, and you can still open conversations, folders and documents that other users have shared with you, under the permissions they set. If you subscribe during a trial, your paid billing period starts when you subscribe. We may change or end free trials at any time.
Plans are billed monthly in advance at the price shown when you subscribe, less any promotional discount. Your subscription renews automatically each month and your payment method is charged at the start of each billing period until you cancel. Your plan follows your account type: an advisor account subscribes to the Advisor plan and other accounts to the Standard plan. If your account type changes, we move your subscription to the matching plan, and the difference for the rest of the billing period is prorated on your next invoice.
You can cancel at any time from the billing portal in your account. Cancellation takes effect at the end of the current billing period, and you keep access until then. Except as described in these Terms or required by law, payments are not refundable, including for partial billing periods.
Enterprise and organization plans are provided under a separate written agreement. If that agreement conflicts with these Terms, the agreement controls.
Plans do not include usage of premium AI models. AI usage is charged to your account balance. Each charge covers the AI model calls made for your request, including any panel, review, search and image steps, at the listed price for each model or the provider's reported cost, plus our service fee. Web searches may also carry a per-search fee. In a workspace or conversation shared with others, AI usage may be charged to the person who makes the request or to the owner, as set in its sharing settings. Each charge, with its cost and fee, is shown in your transaction history. Some charges are first shown as estimates and settle when the provider reports its final figures. Prices for AI usage, including model prices and our service fee, may change at any time; the price that applies is the one in effect when the usage occurs.
Your balance can include a starter balance for new accounts, promotional grants, refunds of disputed charges, and funds you add where adding funds is offered. Funds you add are prepaid credit for use on PRISM OS. They have no cash value, cannot be transferred, do not expire, and are not refundable except as described in Section 11 or as required by law. Promotional balances may carry their own conditions.
A paid request may need a minimum balance to start. If a request costs more than your remaining balance, we may complete it so your work is not lost. The uncovered amount may be recorded as owed: your balance shows below zero, and money added to your balance, including funds, grants and refunds, pays it off first.
When your balance is too low, Airis may continue on a free model at no charge, with some features unavailable, or may not start the request. Which free models are offered, and whether any are, may change.
If your plan includes using your own provider API key (BYOK), the provider bills you for requests made with your key under your agreement with it, and our service fee may still apply to them and be charged to your balance.
Where auto-reload is offered and you turn it on, you authorize us to charge your saved payment method, without further action from you, the amount you choose whenever your balance falls below the level you set or below the minimum needed to start a request. We limit how many automatic charges can occur in a day. Auto-reload stays on until you turn it off or remove your saved payment method in your billing settings. It also stops after a charge fails, until you save a payment method again. If we stop offering auto-reload, no automatic charges are made; if we offer it again, your saved settings apply again.
You can dispute an AI usage charge from your transaction history. Approved disputes are refunded to your balance, not to your payment method. A refund first pays off any amount you owe, and refunded amounts expire one month after they are granted. Some disputes are approved automatically, up to a monthly limit; others are reviewed by us, and we may decline them, including disputes that appear abusive.
Promotional codes have no cash value, may be limited to certain accounts or plans, may expire, and may be used once per account unless stated otherwise. A new discount code applied to a subscription replaces any discount already on it. We may deactivate a code at any time, and we may withdraw or reverse a benefit obtained through a code that was obtained or used in violation of these Terms.
Payments are processed by our payment processor, Stripe. By providing a payment method, you authorize us and our processor to charge it for the subscriptions, funds and automatic charges you choose. A payment method you save may be used for any of them, including your subscription renewals. You agree to keep your payment information current. If a renewal payment fails, our processor may retry it. If it remains unpaid, your subscription may be cancelled and access to your own workspace may be paused.
Where we are required to collect sales, use or similar taxes, we will show them on your invoice or receipt. You are responsible for any other taxes that apply to your purchases.
We may change our prices. We will give you at least 30 days' notice by email before a change to your subscription price applies to your subscription, and it takes effect from your next billing period after that notice. If you do not want to continue at the new price, you can cancel before it takes effect.
THE SERVICES AND ALL OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND.
To the maximum extent permitted by law, PRISM Operating System, Inc disclaims all warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising out of course of dealing, course of performance, or trade usage.
We do not warrant that the Services will be uninterrupted, secure, error-free, or that any output will be accurate, complete, reliable, current, or suitable for your purposes. No advice or information, whether oral or written, obtained from us or through the Services creates any warranty not expressly stated in these Terms.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.
You are solely responsible for all decisions you make, actions you take, and work you produce using the Services, and for all consequences and outcomes that result. This includes decisions informed by AI-generated strategies, plans, analyses, recommendations, or documents.
You acknowledge that the Services are a decision-support tool and are not a substitute for human judgment, professional expertise, or independent verification. You assume all risk arising from your use of the Services and from any reliance you place on their output.
You are solely responsible if you choose to publish, distribute, or share output from the Services, or to use it in dealings with third parties, including clients, employers, investors, or business partners.
Actions taken on your instructions. Airis and other features of the Services can take actions for you, such as sending messages, editing documents, running scheduled jobs and workflows, and acting in third-party services you connect. Each such action is taken on your instruction or approval, including standing instructions such as a schedule or workflow you set up, and is your action. You are responsible for reviewing what you approve and for the results.
Confidentiality and privilege. We do not guarantee that using the Services, including AI features and third-party AI providers, preserves attorney-client privilege, professional confidentiality or any similar protection. You remain responsible for what you submit to the Services, what you share, who you share it with, and who can access it.
No endorsement. We do not endorse, sponsor or approve any user, workspace, content, work product or activity on the Services. Making the Services available to you, or carrying out your instructions through them, including through Airis or other AI features, does not mean we endorse what you use them for.
In no event shall PRISM Operating System, Inc, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation:
Our total liability for any claims arising under these Terms shall be limited to the amount you paid us to use the service in the twelve (12) months preceding the claim.
The limitations in this Section apply to all claims, whether based in contract, tort (including negligence), strict liability, or any other theory, and apply even if we have been advised of the possibility of such damages and even if a limited remedy fails of its essential purpose. These limitations, together with Sections 6, 7, and 9, survive termination of these Terms and deletion of your account.
You agree to defend, indemnify, and hold harmless PRISM Operating System, Inc and its officers, directors, employees, agents, affiliates, and suppliers from and against any claims, liabilities, damages, judgments, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, at your expense. You agree to cooperate with our defense of such claims and will not settle any claim without our prior written consent.
If you use the Services in connection with providing services to clients or other third parties — including as an advisor, coach, consultant, or in any professional capacity — the following additional terms apply:
You may delete your account at any time via the account settings panel. Deleting your account cancels any active subscription. When your account is deleted, any unspent funds you added, less any amount you owe, are refunded to the payment method you used if they total more than $1. Smaller amounts, and balances you did not pay for, such as starter, promotional and dispute balances, are forfeited, except where a refund is required by law. Upon deletion, your data will be handled in accordance with our Privacy Policy. We may terminate or suspend your account immediately if you breach these Terms.
These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law provisions.
Before initiating arbitration, you agree to first contact us at hello@theprismos.com with a written description of the dispute and the relief sought, and to allow sixty (60) days to resolve it informally. This is a condition precedent to arbitration.
If a dispute is not resolved informally, it will be resolved by final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator, in Delaware or, at your election, remotely or in your home jurisdiction. Judgment on the award may be entered in any court of competent jurisdiction.
YOU AND PRISM OPERATING SYSTEM, INC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims or preside over any form of representative proceeding. YOU AND WE WAIVE ANY RIGHT TO A JURY TRIAL.
Either party may bring an individual claim in small claims court, and either party may seek injunctive or equitable relief in court to protect intellectual property or confidential information.
You may opt out of this arbitration agreement by emailing hello@theprismos.com within thirty (30) days of first accepting these Terms, stating your name, the email on your account, and your intent to opt out. Opting out does not affect any other provision of these Terms.
If the Class Action Waiver above is found unenforceable as to a particular claim, that claim shall proceed in court and this arbitration agreement shall not apply to it; all other claims remain in arbitration.
We may modify these Terms from time to time. Each version carries a version identifier and effective date, and prior versions remain available in our version history.
For material changes, we will provide notice by email and require your affirmative acceptance before you continue using the Services. For non-material changes, we will update the version identifier and effective date, and your continued use after the effective date constitutes acceptance. If you do not accept revised Terms, you may stop using the Services and delete your account.
We maintain records of the version of these Terms accepted by each user and the date of acceptance.
If you have any questions about these Terms, please contact us at:
PRISM Operating System, Inc
📧 terms@theprismos.com
🌐 www.theprismos.com